Your reps sell.
We handle everything else.
TouchPoint is the outsourced sales desk for building-materials suppliers, contractors and strata service companies. We prospect, chase every quote, track every project and keep your CRM clean, inside the tools you already use.
What we report every month
The problem
Hiring another rep is slow, expensive and risky.
Your best salespeople spend half their week on desk work: chasing quotes, updating the CRM, hunting for the next project. Meanwhile the open role sits unfilled.
Services
One sales desk. Every job your reps don't have time for.
Pick a single service or run the whole desk. Every one is measured and reported back to you each month.
01 —
Quote Follow-Up
Every quote captured and chased on a set schedule from your rep's own inbox. Replies are sorted, revisions routed and big quotes escalated for a call.
Measured by quote-to-order rate
02 —
Outbound Prospecting
Targeted lists of contractors, builders, architects, property managers and strata councils, with personalised email, LinkedIn and calls that book meetings straight into your calendar.
Measured by meetings booked
03 —
Project & Tender Tracking
A weekly feed of new building permits, development applications and public tenders matched to your products, with outreach to the builder, GC or architect on each one.
Measured by projects found & specs won
04 —
Lunch & Learns
Continuing-education sessions booked with architecture firms, property managers and strata councils. We handle reminders, logistics and the follow-up afterwards.
Measured by sessions held & follow-on specs
05 —
CRM Upkeep
Clean records, every email and call logged automatically, and field voice notes turned into CRM notes. Stale deals are flagged before they go cold.
Measured by pipeline accuracy
06 —
Event Follow-Up
Every trade show, dealer night and strata expo lead contacted within 48 hours and moved into a sequence, so nothing sits in a badge scanner.
Measured by leads contacted & meetings
07 —
Monthly Reporting
A live dashboard plus a one-page summary every month: what moved, what we learned and what we'll change next.
Measured by results against your baseline
08 —
Web & Ads Add-Ons
Websites, landing pages, Google ads and LinkedIn content aimed at specifiers, contractors and property managers, from the TouchPoint marketing team.
Measured by leads & cost per lead
Who We Serve
Built for two markets other agencies don't understand.
We speak the language of specs, tenders, permits, councils and quotes, not SaaS demos.
Track 01
Construction & building materials
Manufacturers, distributors and trade companies with 1–5 field reps selling to contractors, builders, GCs and architects.
Typical clients
What we go after
Track 02
Strata & property services
Companies selling repairs, maintenance and upgrades to strata corporations, property managers and building owners.
Typical clients
What we go after
We work inside your systems. You keep your data.
No new software for your team to learn. AI does the research and writing, and a TouchPoint coordinator approves everything that matters.
How It Works
Live in two weeks. Proven against your own numbers.
We start with what you already have (open quotes and your CRM), so results show up before outbound even begins.
Free quote audit
We review your last 3 months of quotes and pipeline to set the baseline we'll be measured against.
Connect & shadow
We connect to your CRM and inbox and run in shadow mode: everything is logged, nothing is sent.
Go live
Follow-ups start as drafts your reps approve, then send automatically once you trust them.
Scale outbound
We add prospecting, project tracking and Lunch & Learns, and review results with you every month.
Accountability
The numbers you'll see every month.
Most building-products companies have never tracked these. Starting in your first month, you will.
The Math
Another rep, or a sales desk?
| Hire another rep | TouchPoint sales desk | |
|---|---|---|
| Time to start | ~24 weeks to hire, then months to ramp | Live in about 2 weeks |
| First-year cost | Base + commission + car + benefits + recruiter fee | One monthly fee |
| Recruiter fee | Commonly 20–30% of first-year pay | None |
| If it doesn't work | Restart the search | Adjust or cancel after the minimum term |
| Reporting | Usually none | Monthly dashboard against your baseline |
| Field relationships | Yes, in person | Your reps keep them; we feed them |
TouchPoint doesn't replace your field reps. It makes each one more productive and covers the gap while you hire.
Pricing
Start small. Prove it. Then scale.
Every package includes setup, your CRM connection and monthly reporting.
Quote Recovery
For suppliers with open quotes that never get chased
The fastest way to prove ROI
- Quote capture & follow-up
- AI reply sorting & escalation
- Daily call list for reps
- CRM upkeep
- Monthly report
Sales Desk
For teams with 1–5 field reps who need a full pipeline
Everything in Quote Recovery, plus:
- Outbound prospecting
- Permit, tender & strata project tracking
- Lunch & Learn booking
- Meetings booked into rep calendars
- Live dashboard
Full Outbound
For companies entering a new territory or market
Everything in Sales Desk, plus:
- Dedicated part-time caller
- Trade show & event program
- Multi-territory campaigns
- Web & ads add-ons available
- Quarterly strategy review
Prices in CAD. One-time setup fee and 3-month minimum term. Final quote after your free audit.
Pilot spots open for BC & Alberta.
We're taking a small number of building-materials and strata-services pilot clients. Start with a free quote audit and see your baseline before you commit to anything.
FAQ
Questions we hear most.
No. Your reps keep the site visits, demos and relationships. We take the desk work off their plate (prospecting, quote follow-up, project research and CRM updates) and fill their calendar with better meetings.
Quote follow-ups go out from your rep's own Outlook or Gmail, in their name, and start as drafts they approve. New outbound runs from a separate domain we set up and warm up, so your main domain is protected.
Dynamics 365, HubSpot, Salesforce and GoHighLevel. If you don't have a CRM, we'll set one up. Your data always stays in your system.
Every contact is checked before anything sends, every message includes identification and an unsubscribe, opt-outs are honoured immediately, and every message is logged for an audit trail.
Your free audit sets a baseline from your last 3 months of quotes and pipeline. Every monthly report compares results against it: quote-to-order rate, meetings booked, projects found and pipeline added.
We map the property management firms and strata councils in your territory, track upcoming maintenance and depreciation-report projects and bid invitations, and book meetings and council presentations for your estimators.
Free Quote Audit
See what's sitting in your open quotes.
Send us a few details and we'll set up a 30-minute call to review your quotes and pipeline, and show you what TouchPoint would chase first.